Rescheduling Information

Due to the sheer magnitude of the “This Is It” concerts at The O2 arena promoters and producers AEG Live and Kenny Ortega, Michael’s directorial partner and creative collaborator have elected to move back a few of the opening shows in order to meet the challenges presented by such a massive and technically complex show.

Organisers are determined that all Michael’s legions of fans attending the opening nights get to experience the same high quality staging that is planned for all of the spectacular shows. Only the four shows listed here are affected:

• 8th July will take place on 13th July 2009
• 10th July will be moved to 1st March 2010
• 12th July will be moved to 3rd March 2010
• 14th July will be moved to 6th March 2010

Randy Phillips, President and CEO, AEG Live added, “Kenny and Michael are, at the same time, both creative pioneers and perfectionists. This show has grown in size and scope, thereby, necessitating more lead time for manufacture of the set, programming the content for the massive video elements, and, most importantly, more time for full production and dress rehearsals in the world’s busiest arena, the O2. As much as we agonized over this change in the original schedule, we are sure the fans will understand when they experience the level of entertainment Michael Jackson intends to deliver while also ensuring the safety of the musicians, cast and crew and the crisp execution of the production. It is AEG Live’s sincere hope that those lucky enough to have purchased tickets will have enough time to change their personal schedules and travel plans if they are coming from outside of London. We do not want anyone to miss this once-in-a-lifetime experience.”

 

Frequently Asked Questions

Q:  Can I have a refund or exchange my tickets?

A:  AEG Live stressed that anybody who cannot make the rescheduled dates for any reason will get a full refund of the ticket and booking fee. Customers who booked with Ticketmaster via Ticketmaster.co.uk or call centre will be contacted directly and offered an exchange to the new shows or a refund.

Q:  I purchased my tickets at a Ticketmaster Ticket Centre. How do I obtain a refund?

A:  If your booking was made in person at a Ticketmaster Ticket Centre or The O2 arena box office, please return to the original location where you purchased your tickets and ensure you take all the tickets plus the till receipt with you.

Q:  I will attend the new rescheduled event date. Is my ticket location still valid?

A:  You will have the same seat originally purchased.

Q:  I purchased my tickets from Viagogo. How do I obtain a refund?

A:  Any ticket holder that has purchased tickets from Viagogo will receive details of its policy directly from Viagogo.

Q:  How can I speak to someone at Ticketmaster regarding my order?

A:  Please call Ticketmaster’s Customer Support Team on 0844 277 9982. The lines are open Monday to Friday from 9.00am to 8.00pm and Saturday and Sunday from 10.00am to 4.00pm. International Customers please call +44 (0)161 385 2111.

Q:  My event date is affected. Will my ticket have the newly rescheduled date on it?

A:  Fans that are able to attend the rescheduled dates will be issued tickets with the new date printed on it.

Q:  When will I receive my tickets?

A:  Tickets may not be dispatched until closer to the event. Ticketmaster aims to dispatch tickets as soon as possible. We are not able to be specific with exact dates of dispatch. Please allow as much time as possible for your tickets to arrive.

If your tickets have not arrived five days before the show or, if you are traveling, five days before you leave, please contact Ticketmaster directly using the "Ask a Question" facility at Ticketmaster. Please include your reference number and the name and postcode the booking is under. Ticketmaster only posts tickets to the billing address of a credit card. If the address in your booking does not correspond to that held by your credit card company, we may cancel your tickets.

Q:  My travel plans have been disrupted. Will I be compensated for loss transportation bookings and hotel?

A:  We understand the inconvenience this may have caused and for this reason we have secured some excellent hotel deals for Michael Jackson fans travelling to London on these rescheduled dates. Please contact our official travel package provider Thomsonexperience at customerservice@thomsonexperience.com or call on +44 (0)20 74621563 for discounted deals on hotel beds in London. Quote 'Michael Jackson rescheduled dates' in order to claim the offer.

Q:  Can tickets be sent to a different address?

A:  Unfortunately, for security reasons Ticketmaster will only dispatch tickets to the billing address of the card used to pay for the tickets. This procedure is in place as credit/debit card fraud is on the increase with telephone and internet bookings and is there to protect the card holder. All policies relating to the collection of tickets is agreed between Ticketmaster and the venue/promoter to reduce incidence of credit/debit card fraud.

Q:  How can I check the confirmation of my Ticketmaster booking?

A:  You can check the details of your booking by:

1. Viewing “My Account” on line* at Ticketmaster
2. By calling the Ticketmaster 24hr order confirmation telephone line on 0870 242 4442

(*Please note this facility is only available for online bookings).

You will need your booking reference number or the credit card number used at the time of purchase.

Did we answer your question here? If not, please direct your inquiry to MichaelJackson@ticketmaster.co.uk.

Michael, who is directly involved with all aspects of the styling/choreography/band selection and rehearsals, is working around the clock to ensure this is the show to end all shows!

Kenny Ortega, Michael’s directorial partner and creative collaborator said, “After directing the Dangerous and HIStory tours, I know what the fans expect and myself and the team want to deliver a flawless production. We apologise to all disappointed Michael Jackson fans and remain extremely dedicated and focused on creating an exceptional live music experience.”